With Company response
1 comment

back in jan 2013 I saw an immaculate looking car on e Bay and agreed to view the following day we made the journey from west Wales to view and buy said car.

On arrival the car we were presented with had obviously been in a collision and been poorly repaired. Once pointed out the faults to the salesman a manager was called who agreed that the car was substandard and said that he would reduce the price or refund our travel costs. On further inspection of the car further faults were discovered along with an RAC report uncovering further faults with the car. At this point we walked away happy that we had not spent nearly £11,500 ON A COMPLETE DOG.

We have since been told by the salesman that our travel costs will only be refunded when we purchase a car from them. FAT CHANCE.

You have been warned.

Reason of review: Damaged or defective.

Monetary Loss: $800.

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Imperial Car Supermarkets Response

Thank you for taking the time to post this review, we consider all feedback is valuable, positive or negative, as it enables us to continually improve our customer service. To enable us to investigate this for you please email customerconcerns@imperialcars.co.uk detailing the issue and include your first name and surname and details of the car you purchased. We will then act on this immediately.

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