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2.1

We happened to be in the area (60 miles from home) so we popped in to have a look at purchasing a new car. The sales team were really helpful and friendly, and we loved the car and the price, so we put a ยฃ200 deposit on the car.

And thatโ€™s where the customer service nose dived. What followed was a cataloge if miss information.

When we asked for a call back from a manager we were subjected to a torrade of abuse which culminated in the manager hanging up. We have now pulled out of buying the car, which has meant we wonโ€™t be refunded the ยฃ200 deposit, but at least we wonโ€™t have to deal with Imperial Chertsey again!

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Sorry you were subjected to similar customer service as me! I recently posted under โ€œworst car company ive ever dealt with.โ€ Unsurprisingly on their own website all their posted reviews are glowing!!! A Company not to be trusted!

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