We happened to be in the area (60 miles from home) so we popped in to have a look at purchasing a new car. The sales team were really helpful and friendly, and we loved the car and the price, so we put a £200 deposit on the car. And that’s where the customer service...Read more
I have got my car serviced from Imperial cars brackmills today and I regret. I have paid 150£ for mot +service and my car passed mot and I sure they never bothered about the car as the mot has already passed. I had a noise from the steering well when I turn which was...Read more
Imperial Car Supermarkets - In words of Audi my car has a horrendous wheel wobble!
Picked up new Audi Q3 on drive home significant wheel wobble, enough to shake children in their car seats! Gave me a filthy old banger as courtesy car They have now had car for weeks and after trying to mislead me are now refusing to follow Audi advice for repair! So disappointed will be taking further action against them
I booked a slot to view and test drive an Audi A5 at Imperial Cars, Chertsey. Provided the viewing and test drive was acceptable, my aim was to part exchange my Audi A4 , and drive my newly purchased car back to Bristol ;a 220 mile round trip. On arrival I was greeted...Read more
Imperial Car Supermarkets - I wouldn’t trust them
Honestly the most awful company I have ever dealt with. They left my car on the road lights on so when I arrived to pick it up the battery was dead took 15 weeks to repair my car I’m now taking them to court to recover my costs STAY AWAY.
Am only prepaid to buy from a garage if they offer a decent trade in value. After repeated email since mid Feb have still had no answer. If a company cannot get the basics right after wasting my time taking photos and details of our car then I cannot trust them on...Read more
They don’t deserve that star neither. Very low customer service, they are super nice before purchasing something from them, but after that, you can say goodbye to helpfull employees and staff. Very pushing with contracts, you don’t have the chance to read your contract...Read more
Unfortunately, I bought an Audi A1 from their garage in Fleet. They truly only care about selling cars with all possible extra features and warranty but their post-sales service is the worst I've ever seen in my life. Car was purchased with extra RAC insurance (1081...Read more
Imperial Car Supermarkets - No communication
Was having car transferrwd from 1 garage upto fllet showroom took a day off work to try and buy car but when got thwrw they hadnt even transferred to fleet from chertsey ans said i must of slipped throufh the net very unprofessional
As in the title my experience in buying a vehicle was a good one, I suppose that would be the case as they will pull out all the stops to get you to part with your money! trying to contact the service and after sales was very difficult and often I would go direct to...Read more
- Vast amount of cars on offer
- Friendly staff
I didn't like
- Continously asking me to come in to resolve but not resolving
- Defective car
- Mis-selling of defective car
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